Ministry: Partner Care
Location: Abbotsford, BC (P2C National Resource Center)
Reports to: Partner Care Manager
Position type: Full-time/ 1 Year Contract (8:00 am to 4:30 pm)
Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?
About the Team:
Partner Care serves as the donations department of Power to Change. We are an efficient team that excels in handling high donation volumes with precision and care. Through strong communication and teamwork, we adapt quickly to challenges, ensuring seamless processing and a valued donor experience.
About the Role:
The Partner Care Associate (also known as the Partner Care Representative) will work within the Partner Care team to engage Power to Change’s valued donors by responding to and processing donor requests received through inbound and outbound phone calls and emails in a timely, courteous and effective manner.
Responsibilities:
Setup and process credit card donations
Answer calls and emails from donors and staff
Update donor accounts
Keep a record of donor interactions, process transactions, and file documents
Follow communication procedures and guidelines
Provide accurate, valid, and complete information to donors
Ensure donations database (Donor Direct) is maintained
About You:
You have a growing, personal relationship with Jesus Christ
You are experienced with database systems (Donor Direct preferred)
You have customer service and/or call center experience
You have worked in an administrative role (an asset)
You have strong problem-solving abilities
You are detailed-oriented
You are proficient in Google Suite
You have effective verbal and written communication skills
What We Offer Our Staff:
Employer-paid extended health and dental benefits (if 25+ hours a week)
Access to our Employment Assistant Program (EAP) (if 25+ hours a week)
Paid vacation
Extra week of vacation between Christmas and New Year
Weekly Chapel services
Semi-annual Day of Prayer participation
Discounts at our Resource Centre
We thank all applicants for their interest in Power to Change; however, only suitable candidates will be contacted to continue the application process. Candidates who are selected will be required to complete a vulnerable sector check.
The mission of Power to Change is to further the movements of Christian evangelism and discipleship. All Power to Change staff members and volunteers work collectively to further this overall religious mission. The successful candidate for this position must have a pre-existing belief and demonstration of lifestyle as outlined in the Power to Change Code of Conduct and Statement of Faith. The successful candidate must agree to, sign and, in all good conscience abide by the biblical principles outlined by these documents. It is a pre-requisite of employment at Power to Change that any and all staff members and volunteers sign and abide by these documents throughout their course of involvement at Power to Change. For a copy of the Code of Conduct and Statement of Faith, please contact Human Resources.